Wednesday, May 06, 2015
Just a short rant!
I've been very impressed in the past by Fitbit's customer service. When I had problems (repeatedly), they replaced their product promptly.
Now anyone with a Fitbit is probably aware of the recent change in how they calculate active minutes. Where I used to rack up lots of active minutes (earned not given), I now only earn a few. I thought it was a bit drastic of a cutback, but I could live with it. I still got my steps, I still burned my calories. Admittedly is was a little less motivating, but it was OK.
Last night during my 3 hour dance class I actually monitored what my Fitbit was recording. After about an hour and a half I saw I had 58 active minutes. OK, not all minutes at class are really active. When I teach, we walk through the dances. So, no problem.
Thirty minutes later I checked again. The steps were up, but my active minutes were down to 44 minutes. Dancing subtracts active minutes?
At the end of class I was down to 24 active minutes. No, that won't do.
I bought the Fitbit to motivate me to move more. This isn't doing it.
Goodbye Fitbit, you are being replaced.
EDIT: I have rebooted the device. We will see.
Update: ran 3 miles yesterday afternoon in the heat. Got my steps, calculated calories, but zero active minutes. It's not my device, it's their revamping of the method of calculating activity. So, the Fitbit is now just about as useful as the scale.