250,000-299,999 SparkPoints 273,627

Goodbye Fitbit

Wednesday, May 06, 2015

Just a short rant!

I've been very impressed in the past by Fitbit's customer service. When I had problems (repeatedly), they replaced their product promptly.

Now anyone with a Fitbit is probably aware of the recent change in how they calculate active minutes. Where I used to rack up lots of active minutes (earned not given), I now only earn a few. I thought it was a bit drastic of a cutback, but I could live with it. I still got my steps, I still burned my calories. Admittedly is was a little less motivating, but it was OK.

Last night during my 3 hour dance class I actually monitored what my Fitbit was recording. After about an hour and a half I saw I had 58 active minutes. OK, not all minutes at class are really active. When I teach, we walk through the dances. So, no problem.

Thirty minutes later I checked again. The steps were up, but my active minutes were down to 44 minutes. Dancing subtracts active minutes?

At the end of class I was down to 24 active minutes. No, that won't do.
I bought the Fitbit to motivate me to move more. This isn't doing it.
Goodbye Fitbit, you are being replaced.

EDIT: I have rebooted the device. We will see.
Update: ran 3 miles yesterday afternoon in the heat. Got my steps, calculated calories, but zero active minutes. It's not my device, it's their revamping of the method of calculating activity. So, the Fitbit is now just about as useful as the scale. emoticon
Share This Post With Others
Member Comments About This Blog Post
    Wow I have had a Fitbit for years. I just updated to the Fitbit Charge 2. I really like it. I can keep track of how much sleep I get and it reminds me to move during the day. I highly recommend it. I gave my old Fitbit to my sister and she is enjoying it. Keep looking for a tracker that will help motivate you, they are out there.

    1340 days ago
    I bought a stepper at Shoppers and love it---- Lynda
    1979 days ago
    I had been thinking of getting one for me and my wife. But now, I'm going to do exactly what I've done in the past. Sparks and a spreadsheet.
    Because I know I can trust you!

    2012 days ago
    rats. I was thinking of getting one ... so what did you choose instead?
    2050 days ago
  • MRTHING2000
    I wish there was a better and more accurate fitband thing. So far I haven't seen one that worked well except a Garmin GPS-based one (for distance), using an actual wired HR monitor for pulse. Without the GPS and an actual wired HR monitor, all the benchmark tests of ALL the fitbands look sad. 10% off is basically considered 'good' and some are off even more. Even the SP tracker gives me fits emoticon
    2089 days ago
    technology. It's not all cracked up What it's supposed to be. It's more frustrating than helpful sometimes.
    2090 days ago
    I bought the Spark one last month. I don't like that I have to log into the computer every night to get the numbers. If I forget, it's gone the next day! Once I update my cell, I am going to use the app on it instead
    2090 days ago
    Why don't you call customer support? that sounds like a problem with your fitbit vs how it is supposed to calculate?
    2091 days ago
    Thanks for your "review" - I've been debating getting one as a fitness reward for myself. But I think I'll get a hula hoop instead! emoticon
    Very sweet photo on your page of you and dear cat. emoticon
    2091 days ago

    Comment edited on: 5/6/2015 12:34:43 PM
  • ALICIA214

    I thought about buying a fitbit but decided that since I have a perfectly good WW
    pedometer i could not justify the expense and it is very reliable.

    Enjoy your day,, emoticon
    2091 days ago
    Something must be malfunctioning with your fitbit. I have purchased one but have not set it up yet.
    2091 days ago
    Do they have a help line? I've had my issues with Garmin, but one thing I appreciate is that you can always talk to a real person if you call.
    2091 days ago
    I've recently had issues with the flights of stairs tracked. You might just want to reset it. It could help.
    2091 days ago
    I've never had a FitBit but subtracting minutes? In what universe can that calculation be accurate. Yeah, complain heartily!

    I just have the SPAT and it always shorts me on steps when running.
    Yesterday's 5k course registered as 2.9 miles and my HM was an entire mile (2000 steps) short. However, I always gives me extra steps walking around my house. I guess my stride is a lot shorter when making dinner or on trips to the bathroom.

    I know there's a way to personally calibrate it, but I never bothered. This is my first measuring device ever.
    2091 days ago
  • Add Your Comment to the Blog Post

    Log in to post a comment

    Disclaimer: Weight loss results will vary from person to person. No individual result should be seen as a typical result of following the SparkPeople program.

More Blogs by IFDEEVARUNS2