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A rant and some questions!! :O)

Tuesday, July 28, 2020

I went to my dentist yesterday to have my 1 of 2 'free' insurance cleanings--the last time they charged me for a 'deep' cleaning and I questioned it and told them I saw no difference than a regular cleaning but I went ahead and paid it.

I had an appointment in June--got there on time--they were completely shut down but never called me to cancel the appointment.
Okay, it is a crazy time so I didn't make a big deal of it and came for the new appointment, got my teeth cleaned, no big deal and as I was leaving, going out the door, I was told that I had to stop at the desk and I was told I owed $45 for the cleaning and I asked, "Why?" and the answer I got was "He irrigated and cleaned the teeth," and I brought up that I don't ever recall getting my teeth cleaned without getting some irrigation and I mentioned the previous 'over-charge'.
She said she could discount the irrigation charge but she would have to charge me $15 for---didn't get the words quite right--'virus protection'! My receipt has nothing down about what the charge is for!!
I have heard about restaurants adding some sort of virus charge but this was the first time I was hit with 'it'--no signs around about the charge was not told about the charge, etc.
Is this some sort of scam? Are all dentists charging this?
Adding insult to injury I received an email when I got home and they asked me to add any comments I had so I sent this to them--still waiting for a response!

"Why aren’t there signs about the $15 “Virus Protection” charge?

Why wasn’t I informed about the charge beforehand?

Why isn’t the charge stated as such on my receipt?

I get 2 ‘free’ cleanings a year under my insurance plan—so far I have had 2 cleaning appointments—both not ‘free’—and I was not informed of the extra charges when I went in for an appointment.

Why do I leave the office with a ‘sour taste’ in my mouth, feeling as if I have been ripped off?"

Waiting for their reply, which I expect to be a non-answer!!

End of rant--ah, I feel better!!
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Member Comments About This Blog Post
    I recently saw a segment on tv about hair stylist and massage people charging a Covid safety extra on top of the bills. The owners felt justified in this as they have to buy extra cleaning and such. But the dentist? It seems that it implies that they were not completely protecting you before this pandemic.

    Great Picture
    216 days ago

    Comment edited on: 7/30/2020 8:44:55 AM
    I am glad I do NOT live in US. Price gouging but much lower amount we are a 3rd world country after all.
    218 days ago
  • no profile photo CD25947845
    I was told after a cleaning that cost me 90. Since no dental insurance that I need to make an appointment for deep cleaning 6 teeth at 450.00.
    218 days ago
  • FITNIK2020
    That is every kind of wrong. Irrigation means they rinsed your teeth snd gums, it’s part of cleanung, and vurus protection is ( should be) a rinse used before snd after the cleaning. Mouthwash of hydrogen peroxide ...not 15 buck an ounce.
    218 days ago
    I'm glad you feel better. Sometimes, we just have to verbalize/rant in order to let go of things out of our control. You asked good questions that deserve answers. emoticon
    218 days ago
  • SISUGAL906
    And charging for covid protection? That's fishy. They are required by law to implement protections, I don't see how it's legit to charge for them.
    218 days ago
  • SISUGAL906
    When it comes to the dentist my opinion is, I don't want to be here so the harder the make it the more likely I'll leave. Don't settle for mediocre service. If it's about the receptionist, take it up with the dentist himself. He might not know.
    218 days ago
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